All new machines are sold with a:
- 1 YEAR LIMITED MECHANICAL WARRANTY and
- 6 MONTHS LIMITED ELECTRONICS WARRANTY (On Applicable Models)
The warranty covers any parts or functions of the machine against any manufacturers defects. This includes inner components of the machine and electronic components if applicable on some models.
The warranty does not cover highly wearable parts or condition during normal use such as:
- Bobbin Cases
- Needle Plates
- Paint wear on machine bed or pulleys under extended use
These parts should be replaced periodically under normal sewing conditions and use.
If there are any warranty issues that arise, we ask that you contact us immediately and let us know the details. In most cases, we can guide you with getting your machine in good sewing condition via phone, text or video chat.
If you need any parts that need to be replaced, we stock the majority of parts for immediate shipment. Some parts not in stock may have to be ordered from the manufacturer and may take 1 to 2 weeks for arrival.
If there is a critical issue that needs to be addressed and is out of scope of minor adjustments or repairs, we will ask you to send us the machine to our shop so we can have it repaired and have it back to good sewing condition. In most cases, we will only need the machine head shipped to us. Shipping charges - both inbound and outbound - are the responsibility of the customer.
Warranty issues do not arise frequently because of our commitment to assemble, test and verify each machine we ship out to our customers. We will never send you a machine directly from the manufacturer in boxes without knowing that the machine will be ready to operate upon arrival.